--- title: Changelog description: Every Tacey release, in order. canonical: https://tacey.app/changelog --- # Changelog - [Answer a customer's request to cancel an item without leaving Tacey](/changelog/answer-a-customers-request-to-cancel-an-item-without-leaving-tacey-2026-10-17): When a customer asks to cancel an item that has not shipped, you now see the request in Tacey and answer it there. It rings the notification bell, shows on Home with a Review requests button, and f... - [Refunds from a customer's own change now wait for your approval](/changelog/refunds-from-a-customers-own-change-now-wait-for-your-approval-2026-09-28): When a customer applies a discount or swaps an item for something cheaper, the refund they are owed no longer leaves your store on its own. The order page shows "A refund is waiting for your approv... - [A change that costs more is paid for before the order ships](/changelog/a-change-that-costs-more-is-paid-for-before-the-order-ships-2026-09-28): When a customer's change to their order costs more, they pay the difference through Shopify's own payment link, and the order is held from fulfilment until they do. Once the payment clears, the hol... - [Customers can replace an item with a different product](/changelog/customers-can-replace-an-item-with-a-different-product-2026-09-28): The Replace a product tool lets a customer swap an item on their order for any product you offer, right from the thank-you or order status page. A pricier replacement is paid through Shopify's own... - [Customers can add a product to their order after checkout](/changelog/customers-can-add-a-product-to-their-order-after-checkout-2026-09-28): With Add a product to your order switched on, customers can search your store from their order page, pick an option and quantity, and add it to the order they already placed. Your products show as... - [Recommended for you: product cards customers can add in one step](/changelog/recommended-for-you-product-cards-customers-can-add-in-one-step-2026-09-28): Your recommended products now appear as picture cards inside the "Make changes to your order" block, sliding as a carousel three at a time on a computer and two on a phone. A single recommendation... - [Tools only offer products the customer can actually buy](/changelog/tools-only-offer-products-the-customer-can-actually-buy-2026-09-28): Recommended products, product search, replacements and free gifts now only show items that are sold in the customer's own market and available to buy, so nobody is offered something they cannot have. - [Tag edited orders works, and orders that need you are flagged](/changelog/tag-edited-orders-works-and-orders-that-need-you-are-flagged-2026-09-28): "Tag edited orders" now tags every order your customers change, so you can filter them in Shopify. Orders that need something from you, such as a refund to issue or a balance to collect, are flagge... - [Tool previews show exactly what your customers see](/changelog/tool-previews-show-exactly-what-your-customers-see-2026-09-28): The preview beside each tool's settings now matches the customer's real screen word for word, including the refund warning before cancelling, what to do next when a change is refused, your recommen... - [Tool settings save and read the way you expect](/changelog/tool-settings-save-and-read-the-way-you-expect-2026-09-28): Several settings pages are fixed: order total rules for recommendations can now be set, discount picks and product lists save reliably, prices show in your store's currency, and order tags are pick... - [Apply a discount after ordering, with the refund handled for you](/changelog/apply-a-discount-after-ordering-with-the-refund-handled-for-you-2026-09-28): Customers can apply one of your store's discounts to an order they already placed. You choose which discounts to offer from a picker of your real active discounts, and customers only ever see disco... - [Change product options: quantities, sizes and colours](/changelog/change-product-options-quantities-sizes-and-colours-2026-09-28): Customers can raise or lower a quantity, or swap an item for another size or colour of the same product, from their order page. Raising a quantity shows exactly what it will cost, in your store's c... - [Every amount reads the way your customer expects](/changelog/every-amount-reads-the-way-your-customer-expects-2026-09-27): Money in Tacey now reads like money: "$14,596.75" in the US and "14.596,75 €" in Germany, instead of "14596.75 USD". This applies on your customer's order page, in emails and on your Ledger. - [Order notes and gift messages, including your own order fields](/changelog/order-notes-and-gift-messages-including-your-own-order-fields-2026-09-27): The Order notes & gift messages tool lets customers add or change a note and a gift message on their order. It can also show customers fields your store already keeps on orders, such as a delivery... - [Cash on delivery, POS, draft and other channel orders can be corrected](/changelog/cash-on-delivery-pos-draft-and-other-channel-orders-can-be-corrected-2026-09-27): Customers whose order was paid on delivery, by bank transfer or manual payment, or placed through another channel, POS, a draft order or as a B2B order, can now fix their address and contact detail... - [Your Ledger describes every change in plain words](/changelog/your-ledger-describes-every-change-in-plain-words-2026-09-27): The Ledger, your record of every change a customer makes, now describes each one in plain words, such as "Shipping: Standard · $0.00 to Express · $15.00", instead of internal codes, and the whole t... - [Address changes that move tax or duties settle properly](/changelog/address-changes-that-move-tax-or-duties-settle-properly-2026-09-27): When a customer's address change makes Shopify recalculate tax or duties, the customer now sees what they owe or are owed right next to the "Address updated" message, in their own language. If more... - [Customers can move their delivery to another country, on your terms](/changelog/customers-can-move-their-delivery-to-another-country-on-your-terms-2026-09-25): If you allow it, customers editing their delivery address can pick another country you ship to, and the form adapts to it: states or provinces, the right postcode label, or no postcode where a coun... - [You choose whether edits hold your orders from fulfilment](/changelog/you-choose-whether-edits-hold-your-orders-from-fulfilment-2026-09-24): Global settings has a new Order holds section. By default, Tacey holds an order from fulfilment only while a customer's change still owes you money, so a confirmed address correction with nothing o... - [An Email section in Global settings](/changelog/an-email-section-in-global-settings-2026-09-24): Global settings now has an Email section where you set the address your customers' replies go to and the address Tacey notifies you at, with an override on any tool that needs one. The notice switc... - [Choose exactly which countries, provinces and states are checked](/changelog/choose-exactly-which-countries-provinces-and-states-are-checked-2026-09-24): On Global settings, "Which countries to check" opens a list of every country with a search box and checkboxes, and can now narrow a country down to specific provinces or states. The mode (check eve... - [Update contact details checks what customers type, and protects their account](/changelog/update-contact-details-checks-what-customers-type-and-protects-their-account-2026-09-24): Customers can correct the email, phone and name on their order. An empty or malformed entry is refused with a plain message instead of being saved, and a blank email box never deletes the email alr... - [The Orders page shows the real order, and pages properly](/changelog/the-orders-page-shows-the-real-order-and-pages-properly-2026-09-24): The Orders page now shows the address each order actually ships to, straight from Shopify, including orders checked outside the US and Canada that used to read "Not set". It keeps the real order nu... - [Placing Tacey in your checkout now takes one click](/changelog/placing-tacey-in-your-checkout-now-takes-one-click-2026-09-23): The "Open the checkout editor" button on your Dashboard, and the placement banners on the Tools and Ledger pages, now open Shopify's checkout and accounts editor straight at Tacey's block, instead... - [Address suggestions show as two cards to choose from](/changelog/address-suggestions-show-as-two-cards-to-choose-from-2026-09-23): When our address check finds a better version of a customer's delivery address, the customer now sees their current address and our suggestion side by side, with the problem marked in amber and the... - [The order page shows what an address edit changed](/changelog/the-order-page-shows-what-an-address-edit-changed-2026-09-23): After a customer edits their delivery address, the order page in Tacey shows exactly which part changed, such as the postal code, with the rest of the address shown once, unchanged. When our check... - [Ask for help: customers can message you from their order page](/changelog/ask-for-help-customers-can-message-you-from-their-order-page-2026-09-23): Customers can type a message on their order page and it is emailed straight to you, with their own address as the reply-to, so you can simply hit reply. The email includes their name, the order tot... - [Cancel order: reasons you choose, recorded in Shopify](/changelog/cancel-order-reasons-you-choose-recorded-in-shopify-2026-09-23): Customers can cancel an order themselves within your edit window. You can give them a list of reasons to pick from, one per line in the Cancel order tool, and "Other" is always offered with a box f... - [Choose which locations a customer's change draws stock from](/changelog/choose-which-locations-a-customers-change-draws-stock-from-2026-09-22): If you hold stock in more than one location, you can now choose which ones count when a customer adds a product or swaps a size or colour on their own order. Leave it alone and every location count... - [Refusal messages now carry a short support code](/changelog/refusal-messages-now-carry-a-short-support-code-2026-09-18): When something a customer asked for cannot be done, the message they see now ends with a short code in brackets, such as "(E0041)", and the same code appears on the order in Tacey. If a customer qu... - [Set a limit on how many changes a customer can make to one order](/changelog/set-a-limit-on-how-many-changes-a-customer-can-make-to-one-order-2026-09-18): You can now set how many changes a customer may make to any one order, across every tool combined. The default is 3. At the limit, further changes are refused with a clear message naming it. - [Combine duplicate orders into one parcel](/changelog/combine-duplicate-orders-into-one-parcel-2026-09-18): A new Combine Duplicate Orders setting, off by default, combines the fulfilment of two orders from the same customer, to the same address, placed within a window you set, into one parcel. The order... - [The Editing Tools page: every tool and its settings in one place](/changelog/the-editing-tools-page-every-tool-and-its-settings-in-one-place-2026-09-17): Editing Tools lists every tool your customers can use, with a live preview beside each tool's settings, and a Global settings tab for the edit window, blocked order tags, inventory, order tagging a... - [Order Merge: combine two orders into one](/changelog/order-merge-combine-two-orders-into-one-2026-09-17): Order Merge combines two orders from the same customer into one. Search finds the order number you type and says so plainly if Shopify cannot be reached. Before anything changes, Tacey refuses orde... - [The footer shows which version of Tacey you are running](/changelog/the-footer-shows-which-version-of-tacey-you-are-running-2026-09-16): The bottom of every page in Tacey names your store and shows a version number, so when you contact support you can tell us exactly which version you are on. - [Customers can correct their delivery address after ordering](/changelog/customers-can-correct-their-delivery-address-after-ordering-2026-09-15): Edit delivery address lets customers fix their delivery address on the thank-you and order status pages. Tacey checks the street, city, region and postal code together before saving, uses Shopify's... - [The address check is more accurate around the world](/changelog/the-address-check-is-more-accurate-around-the-world-2026-09-15): Correct addresses are no longer flagged in Canada, Japan, Mexico, Kenya, Vietnam, Germany, Austria, Czechia, Poland, Ireland, Latvia, Malta and Brazil, whether the difference was an abbreviation, a... - [Customers read every message in their own language](/changelog/customers-read-every-message-in-their-own-language-2026-09-14): Refusals, notices such as a PO box warning, the "Make changes to your order" heading and the message shown when the editing time is over now reach customers in their own language on both the thank-... - [Address check results are saved onto the order in Shopify](/changelog/address-check-results-are-saved-onto-the-order-in-shopify-2026-09-14): Once an order's address is checked, the order in Shopify carries a Tacey tag and a named, read only "Tacey address validation" field with the result, so you can filter and export on it without open... - [Download invoice gives customers a real invoice](/changelog/download-invoice-gives-customers-a-real-invoice-2026-09-12): Customers who tap Download invoice on their order page get a printable invoice for their order, in their own language. If a customer asks to be erased, their invoice links stop working. - [Your order-editing block on the thank-you and order status pages](/changelog/your-order-editing-block-on-the-thank-you-and-order-status-pages-2026-09-11): Tacey adds a "Make changes to your order" block to Shopify's own thank-you and order status pages, where customers use the tools you switch on. Its buttons follow your store's own style, line up in... - [Choosing a new plan now always brings you back into Tacey](/changelog/choosing-a-new-plan-now-always-brings-you-back-into-tacey-2026-09-01): After approving a plan change on Shopify's own pricing page, you could sometimes land on a broken page instead of back inside Tacey. You are now always returned to your dashboard, with your new pla... - [Tacey now speaks all of its supported languages correctly](/changelog/tacey-now-speaks-all-of-its-supported-languages-correctly-2026-09-01): If your Shopify admin is set to a language other than English, several things could quietly go wrong: a few screens stayed in English behind the scenes, a small number of regional languages fell ba... - [Opening Tacey in your own language now translates the whole page](/changelog/opening-tacey-in-your-own-language-now-translates-the-whole-page-2026-09-01): The "Orders" link in the left hand navigation used to stay in English no matter what language you had selected, while everything else on the page translated. It now translates along with everything... - [The Orders page now shows an honest empty state](/changelog/the-orders-page-now-shows-an-honest-empty-state-2026-09-01): A store with no orders yet was being shown sample rows on the Orders page that were never real orders. It now shows a plain, clearly labelled empty state until you have real orders to see. - [Your dashboard numbers now line up properly, and show your own currency](/changelog/your-dashboard-numbers-now-line-up-properly-and-show-your-own-currency-2026-09-01): The three summary numbers on your dashboard, addresses verified, corrections made, and reshipping avoided, used to stack in a single column even on a wide screen. They now line up side by side on l... - [Clicking Tacey's name in your Shopify sidebar now opens Tacey](/changelog/clicking-taceys-name-in-your-shopify-sidebar-now-opens-tacey-2026-09-01): Clicking the app's own name in your Shopify admin sidebar could sometimes show a blank placeholder page instead of Tacey. It now always opens straight into your dashboard. - [Refreshed welcome screen](/changelog/refreshed-welcome-screen-may-2026): The first thing you see after installing Tacey is now a proper introduction, 2-minute video, step-by-step explanation, and a tour of the 24+ tools. Pricing moved to the final step. - [Choose any sensitivity mode on any plan](/changelog/sensitivity-modes-on-every-plan): Conservative, Balanced, and Aggressive sensitivity are now available to every Tacey merchant, Scout included. Sensitivity is a preference, not a tier. - [Bulk actions run in the background](/changelog/bulk-actions-background-progress-bar): Hold, release, dismiss, evaluate, approve, or contact 50+ orders at once with a live progress bar. Leave the page, Tacey keeps working. - [Re-run any past order through the latest AI](/changelog/decision-replay-v2-rerun): Decision Replay now actually re-runs a past order through Tacey's current decision engine, fresh confidence + reasoning, side-by-side against the original. - [Search rule templates by what you want them to do](/changelog/rule-template-search-by-intent): Type what you want, 'hold high-value first orders', 'flag PO box addresses', 'auto-pass repeat customers', and Tacey ranks the closest templates from your library. - [See similar past escalations alongside a new one](/changelog/similar-past-escalations-panel): When you open a flagged order, a new 'Show similar' panel surfaces the three most similar escalations from your last 90 days. - [Per-tool settings on Page Content Audit and AVS Cross-Reference](/changelog/page-content-audit-avs-settings-tabs): Two more Toolkit cards picked up Settings tabs, tune thresholds for content quality and decide how partial AVS matches should be surfaced. - [Live shipping status now visible alongside Tacey decisions](/changelog/live-fulfillment-status-in-queues): Order Watch and the Escalation Queue now show Shopify's live fulfillment status (Fulfilled, Partially fulfilled, On hold, etc.) right next to Tacey's decision badge. - [Clearer settings audit log](/changelog/settings-audit-log-readable): Every Event Explorer settings row now spells out exactly what changed, with units. New 'Who' column shows which member of your team made the change. - [Faster, more reliable behind the scenes](/changelog/behind-the-scenes-may-2026-perf): Quietly shipped the foundation for richer in-app analytics, faster diagnosis, and real-time alerting on slow AI inference. - [Tacey is live on the Shopify App Store](/changelog/live-on-shopify-app-store): Tacey is now publicly listed at apps.shopify.com/tacey. Anyone can install it from a search. - [Smarter language matching](/changelog/smarter-language-matching): When you change Tacey's display language, marketing emails from us automatically switch to match, instantly, no waiting for the next page load. - [Customer reply addresses, fixed](/changelog/customer-reply-routing-fix): Replies to address-fix emails now reliably reach you, the merchant, never our support team by mistake. - [Intel Hub v2, 12 cards for customer intelligence](/changelog/intel-hub-v2-12-cards): A new Intel Hub takes Tacey beyond order validation into customer-level insights: spend tiers (RFM), cohort analysis, win-back segments, marketing consent reports, and more. - [Catalog Health, 9 bulk tools for product hygiene](/changelog/catalog-health-9-bulk-tools): A new tab inside the Toolkit covering the most common SKU-level cleanup tasks: dedup products, fix missing publication channels, dead-stock detection, lifecycle changes, inventory transfers. - [Discount Intelligence, 11 cards](/changelog/discount-intelligence-11-cards): A new Toolkit section for merchants running heavy promotions: discount overview, hygiene cleanup, gift-card balance, A/B comparison, stacking detection, fraud detection on discount abuse, and more. - [Onboarding wizard now suggests sensitivity](/changelog/onboarding-sensitivity-suggestion): The setup wizard analyzes your store's recent order pattern and recommends a starting sensitivity level (Conservative / Balanced / Aggressive). - [Better customer fix-page emails](/changelog/personalized-fix-email-subjects): Subject lines on customer fix-page emails are now generated per-order using the customer's name, your store name, and the specific address issue. - [Multi-provider AI router](/changelog/multi-provider-ai-router): Behind the scenes, Tacey now uses a multi-provider AI ladder for every reasoning call. If the primary provider has a slow night, requests automatically fall through to alternates. - [Predictive Hold (Commander)](/changelog/predictive-hold-commander): A Commander-tier card surfaces orders Tacey would have held under a more aggressive sensitivity setting, without actually holding them. - [AVS Cross-Reference Report](/changelog/avs-cross-reference-report): A new card cross-references the address validation service used (we use multiple) against each held order, see if certain countries or address types consistently get held. - [Risk Tagger](/changelog/risk-tagger): Tags high-risk orders with `tacey:high-risk` based on signals you configure (order value, country, customer history, address type). - [WISMO Risk](/changelog/wismo-risk-tagger): Detects 'Where Is My Order' risk, orders likely to generate support tickets, and tags them so your team can proactively follow up. - [B2B Company Overview](/changelog/b2b-company-overview): A Commander-only card for B2B stores: see total order count, total spend, and address quality per company, not just per customer. - [20-language UI](/changelog/20-language-ui): Tacey's dashboard, settings, and customer-facing pages are translated into 20 languages, auto-detected from your Shopify shop locale. - [App Bridge native footer](/changelog/app-bridge-native-footer): Every Tacey page has a Help Center link and a Contact Support button that opens our messenger directly inside Shopify Admin, no external links. - [Toolkit foundation](/changelog/toolkit-foundation): A new top-level 'Toolkit' section that hosts standalone bulk-action apps. Each card has its own settings tab, history tab, and enable/disable toggle. - [Order Watch tab consolidation](/changelog/order-watch-tab-consolidation): Escalation Queue and Monitored Orders moved into a unified Order Watch experience with three tabs (All / Held / Observed) and a single filter bar. - [BFS, Built for Shopify compliance](/changelog/bfs-built-for-shopify-pass): Tacey passes all 50 Built for Shopify Standards checks for App Store submission. - [Intelligence layer, fraud, duplicate detection, address patterns](/changelog/intelligence-layer-fraud-duplicate-patterns): Beyond address validation, Tacey now factors in fraud signals, duplicate-order detection, customer history, trusted/known-bad address caches, and phone sanity validation. - [Customer fix page, international support](/changelog/fix-page-international-support): The fix page now supports 250+ countries with country-specific field labels, autocomplete, dynamic state/city dropdowns, and address-format awareness. - [SMS and Voice escalation](/changelog/sms-voice-escalation): If a customer doesn't fix their address within your hold window, Tacey can escalate via SMS (Agent+) or AI-driven voice call (Commander). - [Custom Rules (Commander)](/changelog/custom-rules-commander): Write rules in plain English. Tacey applies them per order. Examples: 'Always flag orders over $500 from new customers', 'Skip validation for these countries during holiday season'. - [Settings restructure](/changelog/settings-restructure): Settings is now organized into clear sections: Agent Configuration, Notifications, Email Templates, Voice Calls, Custom Rules, Reminders, Address Fix, Fraud Detection, Audit Log, Plan & Usage. - [Smart Email Timing](/changelog/smart-email-timing): Customer emails respect Quiet Hours you configure. No 3am pings. - [Shopify Flow integration, 16 triggers](/changelog/shopify-flow-16-triggers): Tacey fires 16 distinct Shopify Flow triggers (order flagged, address auto-resolved, customer fixed, escalated, fraud detected, and 11 more). - [Analytics page](/changelog/analytics-page): A merchant-facing analytics dashboard with pass rate, flag rate, ROI saved, customer fix rate, top failed addresses, top flagged customers, and exportable CSVs. - [Address validation engine](/changelog/address-validation-engine): Tacey began as a single-purpose address validator, three decisions (PASS, AUTO-RESOLVE, FLAG) per Shopify order. The foundation for everything above. - [Three plan tiers](/changelog/three-plan-tiers): Scout ($39/mo, 500 orders), Agent ($59/mo, 1500 orders), Commander ($99/mo, unlimited). 7-day free trial on every plan.