---
title: Customers can replace an item with a different product
description: The Replace a product tool lets a customer swap an item on their order for any product you offer, right from the thank-you or order status page. A pricier replacement is paid through Shopify's own...
canonical: https://tacey.app/changelog/customers-can-replace-an-item-with-a-different-product-2026-09-28
published: 2026-09-28T00:00:00.000Z
updated: 2026-10-19T16:15:27.981Z
category: feature
---
# Customers can replace an item with a different product

The Replace a product tool lets a customer swap an item on their order for any product you offer, right from the thank-you or order status page. A pricier replacement is paid through Shopify's own...

The Replace a product tool lets a customer swap an item on their order for any product you offer,
right from the thank-you or order status page. A pricier replacement is paid through Shopify's own
payment link. A cheaper one shows the refund before the customer confirms, and the difference is
refunded once you approve it, or automatically if you chose automatic refunds. You can still set a
price limit in the tool's settings, and choose which collections can be swapped in.