---
title: Refusal messages now carry a short support code
description: When something a customer asked for cannot be done, the message they see now ends with a short code in brackets, such as "(E0041)", and the same code appears on the order in Tacey. If a customer qu...
canonical: https://tacey.app/changelog/refusal-messages-now-carry-a-short-support-code-2026-09-18
published: 2026-09-18T00:00:00.000Z
updated: 2026-10-19T16:15:27.981Z
category: improvement
---
# Refusal messages now carry a short support code

When something a customer asked for cannot be done, the message they see now ends with a short code in brackets, such as "(E0041)", and the same code appears on the order in Tacey. If a customer qu...

When something a customer asked for cannot be done, the message they see now ends with a short code
in brackets, such as "(E0041)", and the same code appears on the order in Tacey. If a customer quotes
it, you can match it to exactly what happened.