---
title: Smart Email Timing
description: Customer emails respect Quiet Hours you configure. No 3am pings.
canonical: https://tacey.app/changelog/smart-email-timing
published: 2026-03-11T16:00:00.000Z
updated: 2026-05-05T19:45:47.443Z
category: improvement
---
# Smart Email Timing

Customer emails respect Quiet Hours you configure. No 3am pings.

Configure your store's Quiet Hours window in Settings → Notifications. All customer-facing emails (fix-page, follow-ups, escalations) defer until the next non-Quiet hour.