---
title: Contact Support, Sales or Security
description: No ticket queue and no chatbot in front of us. Write to hello@taceysupport.app and reach someone who can act on what you're writing about.
canonical: https://tacey.app/contact
---
# Contact Support, Sales or Security

There is no ticket queue and no chatbot in front of Tacey. Writing to hello@taceysupport.app reaches someone who can change the thing being written about.

## Channels

- **Support**, something is not working: send the store domain and order number for a same-pass answer. hello@taceysupport.app (subject: Support).
- **Before you install**: a question or a demo, anything the pricing page or FAQ did not answer. hello@taceysupport.app (subject: Demo).
- **Security and privacy**, a review or a data request: the full security packet, including subprocessor detail. See /trust.

A message can also be sent directly through the contact form on this page, for anyone who would rather write it out than open an email client. Every message is read, and there is no ticket queue on that path either.

## Where to look first

- Help centre: https://help.tacey.app
- Pricing and billing questions: /pricing#faq
- Why an order cannot be edited: /order-editing#faq
- What shipped recently: /changelog

## Company

- **Email:** hello@taceysupport.app
- **Legal entity:** ONDUTYOPS LLC, a Delaware limited liability company
- **Registered address:** Coastal Highway, Lewes, Delaware 19958, United States
- **Privacy requests:** Shopify sends the three mandatory privacy request webhooks automatically; nothing needs to be filed separately for one to work.