---
title: Tacey and Slack: Order Edit Alerts in Your Channel
description: Get a Slack message when a Shopify order is edited, an address is corrected, or an edit is never acknowledged before the parcel ships.
canonical: https://tacey.app/integrations/slack
---
# Tacey and Slack: Order Edit Alerts in Your Channel

STATUS: NOT BUILT. The Slack integration is on Tacey's roadmap and does not work today. Everything below describes what it is planned to do. Do not describe it as an available feature.

Most order edits need nobody. The customer fixes their own address on the order-status page, Tacey writes the change, and the warehouse picks the corrected order. The ones that matter are the exceptions, and an exception is only useful if somebody sees it in time. Slack is where your team already is.

## What it will do

### An edit that nothing downstream acknowledged

An address is corrected at 2:41pm and the fulfillment system never confirms it. That is the message worth having, because it is the one that becomes a parcel sent to the old address. It goes to the channel with the order link attached, while the window is still open.

### A cancellation before the picker starts

A customer cancels four minutes after ordering. Support sees it in the channel rather than finding out when the refund request arrives, and nobody picks stock for an order that no longer exists.

### An address the validator would not pass

A shipping address fails validation and is flagged rather than silently corrected. Somebody sees the flag, looks at it, and decides, instead of the order sitting in a queue nobody opens.

### A daily digest instead of a firehose

At 500 orders a month the interesting events are a handful a day. One scheduled summary in one channel is more likely to be read than forty individual notifications, so the volume is yours to choose.

## What Tacey sends

- Order number, and a link straight to that order in your Shopify admin
- What changed: the field, the value before, and the value after
- Who made the change, the customer or a member of staff
- When the edit window closes for that order
- Whether the change was acknowledged downstream, or never was

## What Tacey reads back

- Nothing. Slack is a destination, not a source
- No customer contact details, and no payment information, are ever sent

## What this is not

- Not a support inbox. Slack shows you what happened; the order is still edited in Shopify
- Not a message for every order. An event you did not turn on is not sent
- Not a place customers reach. This is an internal channel, and no customer ever posts into it
- Not a replacement for the record. Everything in Slack is also in Tacey's own log, which is what you export