---
title: Pre-Ship Reminder Emails for Shopify
description: Recover an order before it ships wrong. A reminder email goes out while there's still time to fix an address or change an item. Off by default.
canonical: https://tacey.app/reminders
---
# Pre-Ship Reminder Emails for Shopify

A reminder goes out while there is still time to change something, timed to the merchant's processing window. The customer clicks through, logs in, and everything they are allowed to change is right there.

## Three nudges, not a barrage

1. **Order placed**: the window opens and the address is checked.
2. **First reminder**: sent a set number of minutes after the order is placed. Timing is the merchant's to set.
3. **Second reminder**, optional, off unless switched on: a later nudge for anyone who has not opened the first.
4. **Final reminder**: sent a set number of hours before the window closes, so the last message a customer gets is the one that matters most.

## They click, they log in through Shopify, they are on their order

The email links straight to the customer's own order on Shopify. The first thing they see is Shopify's own passwordless login, a code sent to the same email, not a new account or password with Tacey.

## Off until a merchant turns it on

Shopify requires merchant consent before an app contacts a customer directly. Turning on reminders confirms that consent, and every email carries the merchant's own name and details as the sender, never Tacey's.

## If nothing happens, nothing happens to the order

If the window closes with no response, the order simply proceeds as placed. A reminder is a chance to fix something, never a requirement to act, and never something that holds up fulfillment on its own.

## FAQ

### Will this text or call my customer?

No. This product sends email only. Text and voice reminders are not part of it.

### Does the customer need an account to act on a reminder?

They log in through Shopify's own passwordless flow, an emailed code, the first time they click through on that order. No separate account or password with Tacey.

### What if my customer never opens the reminder?

Nothing happens to the order because of it. The window closes on schedule and the order proceeds as placed.

### Do I have to turn this on?

No. It is off until enabled, and turning it on means agreeing that Tacey may email customers directly, as Shopify requires.

### Will the reminder look like it came from Tacey?

No. It carries the store's own name and details as the sender.