Decision Replay now actually re-runs a past order through Tacey's current decision engine, fresh confidence + reasoning, side-by-side against the original.
Available on Commander. Open any flagged or resolved order in Decision Replay, click 'Re-run with current AI', and you'll see what the agent would decide today.
Every order on your store, automatically. Try Tacey free for 7 days.
Install Free on ShopifyAI Order Agent
Every address validation app on the Shopify App Store uses rules. Tacey uses AI. It reads the full address in context, understands what a rules-based system would miss, and explains every decision it makes. Not a score. A verdict.
Feature DetailsWhen Tacey flags an order, it stops moving immediately. Shopify holds it automatically before your warehouse team ever sees it. Nothing ships until the problem is resolved. No manual intervention required.
Feature DetailsEvery order Tacey touched is logged with its full reasoning. What it decided, why it decided it, when. Searchable. Always available. If a customer disputes an order six weeks from now, the full decision trail is there waiting for you.
Feature DetailsOperations Toolkit
Fulfillment Status Digest, WISMO risk detection, bulk fulfillment creation, tracking updates, cancel and restock. Every open order's health visible in one view. Problems surfaced before customers ask.
See fulfillment toolsPerformance analysis across every code. Expiry management. Fraud cross-referenced against order signals. The only discount tool that knows which codes are being used on flagged orders.
See discount toolsRFM spend tiers. Cohort retention analysis. Win-back segments. Risk tiers built from your order history. Intel Hub puts your full customer picture in one place.
See customer toolsStart with the order agent. Every plan includes the Operations Toolkit.
Start free for 7 days. Free to install from the Shopify App Store.
Scout
Up to 500 orders/month
At 2% failure rate on 500 orders, that’s 10 bad orders a month. Each one costs $25.50 in carrier correction fees. Scout pays for itself before the month is out.
AI Order Agent
Operations Toolkit
Start Free TrialFree to install from the Shopify App Store.
Agent
Up to 1,500 orders/month
At 2% failure rate, that’s 30 bad orders a month. That’s $765 in carrier correction fees you should not be paying.
AI Order Agent
Operations Toolkit
Start Free TrialFree to install from the Shopify App Store.
Commander
Unlimited orders
For high-volume merchants where one bad order can cost more than this plan does in a month.
AI Order Agent
Operations Toolkit
Start Free TrialFree to install from the Shopify App Store.
All plans include a 7-day free trial. Free to install from the Shopify App Store. Cancel anytime.
Carrier correction fee figures based on FedEx published 2026 rates.
No. Tacey does not touch your checkout flow at all. It operates at the order layer, after the customer has already placed their order. Your checkout experience is completely unchanged. No scripts, no popups, no UI injections, no friction added.
Every order is validated for address deliverability (does this address exist and can a carrier deliver to it), completeness (missing apartment numbers, missing unit identifiers), format accuracy (city and postcode mismatch, invalid street combinations), and delivery risk. On Agent and Commander plans, Tacey also applies your sensitivity settings and any custom rules you have configured.
Tacey holds the order in Shopify immediately. Your warehouse never sees it. A correction email is sent to your customer with a secure link to fix their address using smart autocomplete. On Agent plan, you receive an SMS alert at the same moment. On Commander, Tacey can call your customer directly by phone and handle the conversation. Once the customer submits a corrected address, the hold releases automatically and fulfillment continues. You do not have to do anything.
Full address intelligence with carrier-level validation is available for the US and Canada. International orders across 195 countries - including Mexico, UK, EU, Australia, Japan, and beyond - are validated with country-specific postal format rules, province and state mapping in local languages, and full AI reasoning applied. Non-Latin addresses including Japanese, Chinese, Korean, and Arabic are supported. If you ship to a region and want to confirm coverage before installing, contact us and we will give you a straight answer.
Every decision is logged with its full reasoning. If Tacey holds an order you believe should have passed, you can review it and release it manually in one click. You can also adjust sensitivity (Conservative, Balanced, or Aggressive) to match how strict you need Tacey to be. You are always in control. Tacey does not make decisions that cannot be overridden.
Order data is processed to run address validation and is retained in your decision log for audit purposes. We do not sell data to third parties. For full details, see our Privacy Policy.
No. Tacey works out of the box on all Shopify plans with no Shopify Flow required. If you are on the Agent plan and want to connect Tacey to your existing automations, 9 built-in Shopify Flow triggers are available, but they are entirely optional.
Scout ($39/mo) gives you full AI validation, automatic order holds, and customer correction emails for up to 500 orders/month. Agent ($59/mo) adds SMS alerts, your own branded correction emails, sensitivity controls, and Shopify Flow triggers for up to 1,500 orders/month. Commander ($99/mo) adds AI phone calls to your customers, plain-language custom rules, and advanced analytics with unlimited orders. Every plan includes a 7-day free trial.
Still running your store like it’s 2020?
Every order checked by AI the moment it’s placed. Fulfillment managed. Customers handled. One install.