Tacey checks addresses, lets customers fix their own orders, merges duplicate orders into one shipment, and records what happened to the money when they do. That is the whole product. It is not forty features stitched together, and it is not a support desk.
A customer mistypes an apartment number. Nobody notices. The parcel ships, comes back, and the store pays the carrier to correct an address on a package that is already in transit, then pays again to send it out. The customer, meanwhile, emailed support twice and got an answer after the label had printed.
None of that is a hard problem. It is a timing problem. Between the moment an order is placed and the moment a warehouse picks it, there is a window where every one of those mistakes is free to fix. Almost nothing uses that window.
So Tacey does three things inside it. It checks the address as the order lands. It lets the customer correct their own order on the page Shopify already sent them. And it writes down what changed, what it cost, and who asked, so that at the end of the month you are matching receipts rather than reconstructing a timeline.
A card for something not built carries a Coming soon label and is written in the future tense. No date nobody set, and no tile that looks live.
A customer pays any extra through Shopify's own payment link after seeing the exact amount. A refund waits for your approval, unless you turn on Refund customers automatically in Global settings, which is off by default.
An order that cannot be edited says so before anyone clicks. An address we could not check says exactly that, rather than showing a green tick nobody earned.
The record of every edit is on every plan, from your first order. Plans differ by order volume and nothing else.
Tacey is built by ONDUTYOPS LLC, a small company in Delaware. There is no support desk between you and the people who write the code. When you email us, you reach someone who can change the thing you are writing about.
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FOUNDER
Odera Joseph Echendu
Seven years leading customer support and technical support inside high-growth SaaS and e-commerce companies, which is where the problem this app solves became impossible to ignore.
Every line below was a real feature we decided against, not one we have not gotten to yet. The four jobs on this page are deliberately all of it.
We check addresses. We do not score orders for risk or hold them on suspicion.
Nothing decides on your behalf. An edit is either the customer, on their own order, or a rule you turned on yourself.
One product, four jobs. Nothing to learn beyond what this page already told you.
No dashboard about your store in general. The ledger records what our own edits did, and stops there.
A customer fixes their own order on the page Shopify already sent them, instead of filing a ticket that becomes your problem.
We do not touch recurring billing or subscription contracts. One-time orders, start to fulfillment.
Tacey is one of three Shopify apps we build. Same team, same standard for what a money path is allowed to do.
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tacey
Install on Shopify
Install on Shopify