ABOUT

We build one thing, and we build it all the way.

Tacey checks addresses, lets customers fix their own orders, merges duplicate orders into one shipment, and records what happened to the money when they do. That is the whole product. It is not forty features stitched together, and it is not a support desk.

Why this exists.

A customer mistypes an apartment number. Nobody notices. The parcel ships, comes back, and the store pays the carrier to correct an address on a package that is already in transit, then pays again to send it out. The customer, meanwhile, emailed support twice and got an answer after the label had printed.

None of that is a hard problem. It is a timing problem. Between the moment an order is placed and the moment a warehouse picks it, there is a window where every one of those mistakes is free to fix. Almost nothing uses that window.

So Tacey does three things inside it. It checks the address as the order lands. It lets the customer correct their own order on the page Shopify already sent them. And it writes down what changed, what it cost, and who asked, so that at the end of the month you are matching receipts rather than reconstructing a timeline.

How we decide things.

If it is not live, it is not on the site

No roadmap badges, no greyed-out tiles, no promise with a date nobody set. A shorter page that is entirely true beats a longer one carrying futures.

No money moves without a yes

Not on an upward edit, not on a refund, not by default, and not on the day you install. There is no setting that turns that off, because it was never a setting.

We refuse loudly instead of guessing

An order that cannot be edited says so before anyone clicks. An address we could not check says exactly that, rather than showing a green tick nobody earned.

The wedge is never a paid upgrade

The record of every edit is on every plan, from your first order. Plans differ by order volume and nothing else.

Who is behind it.

Tacey is built by ONDUTYOPS LLC, a small company in Delaware. There is no support desk between you and the people who write the code. When you email us, you reach someone who can change the thing you are writing about.

Talk to us →

FOUNDER

Odera Joseph Echendu

Seven years leading customer support and technical support inside high-growth SaaS and e-commerce companies, which is where the problem this app solves became impossible to ignore.

CompanyONDUTYOPS LLC, Delaware

RegisteredCoastal Highway, Lewes, Delaware 19958

Reach ushello@taceysupport.app

What we chose not to build.

Every line below was a real feature we decided against, not one we have not gotten to yet. The four jobs on this page are deliberately all of it.

Not a fraud product

We check addresses. We do not score orders for risk or hold them on suspicion.

Not an AI agent

Nothing decides on your behalf. An edit is either the customer, on their own order, or a rule you turned on yourself.

Not a 40-app toolkit

One product, four jobs. Nothing to learn beyond what this page already told you.

Not an analytics platform

No dashboard about your store in general. The ledger records what our own edits did, and stops there.

Not a helpdesk

A customer fixes their own order on the page Shopify already sent them, instead of filing a ticket that becomes your problem.

Not a subscription manager

We do not touch recurring billing or subscription contracts. One-time orders, start to fulfillment.

Also from ONDUTYOPS.

Tacey is one of three Shopify apps we build. Same team, same standard for what a money path is allowed to do.

ALSO OURSArbynAn AI customer support agent for Shopify stores, handling conversations and taking real action on orders.

View website ↗

ALSO OURSActorlyStore backup and restore, for the day a theme edit or a bulk change takes something with it.