INTEGRATIONS · SIDEKICK

Shopify's assistant, answering with your order data.

Sidekick belongs to Shopify. It sits in the admin you already use. Tacey registers the tools it calls, so when you ask about an address, an edit window, or last month's numbers, the answer comes from your store instead of a guess.

Install on Shopify See what is ours and what is theirs

14-day free trial on every plan. Nothing to configure in Sidekick.

Sidekick

Change the address on 4471028 to 2145 Folsom St.

2 steps completedTacey · check the edit window

Order 4471028 is still inside its window, with 28 minutes left. The new address checks out, so I have staged the change for you.

tacey.app block, rendered inside Sidekick

Change the shipping address on order 4471028.

Before42 Oak Street, Portland OR 97205

After2145 Folsom St, San Francisco CA 94110Checked

No charge. No refund.

ApproveCancel

This will be recorded with who asked, what changed, and what moved.

The deepest integration is the one already in your admin.

You do not learn a new interface, and we do not ask you to. The assistant is Shopify's, the panel is Shopify's, and the questions you already ask it now have answers about your orders.

Tacey is never a chat product. We removed that. What we register is a set of tools Sidekick can call, and a card it can render inline when a change needs your approval.

WHAT YOU CAN ASK IT

“Can order 4470884 still be edited?”Reads the window, the status and the tags.

“Stop allowing cancellations after 2pm.”Stages a rule change, then waits for you.

“Block PO boxes at checkout.”Stages a validation setting with last month's numbers attached.

“How many addresses did we fix last month?”Reads the record, including anything the warehouse never confirmed.

Two ways in, and only one of them draws anything.

Shopify gives an app two ways to reach Sidekick. One is headless: Sidekick calls our tools and answers in its own words. The other renders an app block inline, inside their panel, for the moment a change needs approving. That block is ours, and we label it so you always know whose surface you are looking at.

Reading, headlessSidekick asks. We answer. It speaks.No Tacey pixels at all. The reply is Shopify's own, built from the data our tools returned. The step affordance names the tool, which is how you can tell we were involved.

Approving, inlineA Tacey block, drawn inside their panel.When something is about to change, we render the staged change as an app block with our mark on it. Their chrome stays theirs. Our card is labelled ours. Nothing about it pretends to be a Tacey chat window.

It never changes an order on its own. It shows you, and waits.

Every staged change spells out the before, the after, and whether money moves, then stops. Approve or cancel, and either way the decision is written to the record with your name on it. No setting turns that off.

The same rule the rest of Tacey follows. An assistant does not get an exemption.

Sidekick

Set the edit window to 45 minutes.

2 steps completedTacey · set the editing rules

Your window is 1 hour today. Here is the change, ready to apply everywhere a customer can edit.

tacey.app block, rendered inside Sidekick

Before60 minutes after the order lands

After45 minutes after the order lands

Orders already inside a window keep the window they were given.

ApproveCancel

This will be recorded with who asked, what changed, and what moved.

Ask anything…

What this is not.

A Tacey chat window, or an assistant of oursA model deciding anything about your ordersA second place to configure the appA way for money to move without a confirmationSomething you have to switch on or learnAvailable only on a higher plan

Shopify's assistant, answering with your order data.

The deepest integration is the one already in your admin.

Two ways in, and only one of them draws anything.

It never changes an order on its own. It shows you, and waits.

What this is not.

Install it, and ask Sidekick about your next order.