MCP · READING IS LIVE

Connect Claude and ChatGPT to your Tacey order record.

Connect Claude or ChatGPT to Tacey and ask about your own orders in plain words. The assistant is the agent. Tacey is the order data it can read and, later, the actions you allow it to take, each one waiting for your yes.

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Reading is liveChanges are coming

The connector answers questions about your orders today. Changes from the chat are coming and are not switched on.

LIVEClaude and ChatGPT can read your Tacey records through the connector and answer questions about your orders. Both have been driven end to end, connect, approve, ask and disconnect, on Tacey's own test store.
COMINGChanges from the chat, each off until you switch it on and each waiting for your yes.
COMING LATERAnything that moves money, behind a switch of its own, off by default, with the exact amount typed back.

What MCP is. In one paragraph.

MCP, the Model Context Protocol, is an open standard that lets an AI assistant such as Claude or ChatGPT look things up in another app, and act in it, through a connector that app publishes. You add the connector's address to the assistant and approve it once, and the assistant can then use the tools the app offers, and only those. Tacey publishes a connector for your order record, so Claude or ChatGPT can answer questions about your orders without you opening Tacey first.

WHO IS THE AGENT

Tacey is not an AI agent and does not become one here. Claude and ChatGPT are the agents. Tacey is the order data they are allowed to read and, later, the actions they are allowed to take.

Connect Claude to Tacey

Connect ChatGPT to Tacey

Live

What the connector lets an assistant read.

These are the questions it can answer today, from what Tacey recorded for your store. Every answer carries an order number and a link back to the order, and none carries a customer's name, email address, phone number or street address.

ADDRESS CHECKS

Orders with address problemsWhich orders need a second look, and why, in plain words.
Address check on one orderOne plain sentence for each check that failed. Never the address itself.

ORDER CHANGES

Changes made after checkoutWhat changed on your orders, who asked, the outcome, the money state and the amount.
Changes made to one orderThe edits Tacey recorded on a single order, newest first.
Everything Tacey recorded on one orderThe address check, the changes made and refused, money waiting, the merge role and Tacey's holds, with links.
Order changes by country, type or whoCounts only, by country, kind of edit or who made it.

MONEY WAITING ON YOU

Money waiting on youThe refunds and balances Tacey recorded as waiting on you, with the exact total. It reports the figure and moves no money.
Order changes and money summaryThe money collected and refunded through Tacey's edits for a period, in your store's currency.

MERGES

Order mergesRecent merges: the order kept, the order absorbed, and whether a shipping refund is still owed.
Orders that can be mergedPairs that fit your own merge conditions, by order number, with a link to Tacey's Order Merge page.

YOUR SETUP AND PLAN

Plan and order usageYour Tacey plan, its order limit and the orders used in the current 30-day window. Numbers only.
Tacey settings by areaOne area of your settings by name and value, such as your edit window.
Editing and merge rulesThe rules you have made, in words, and whether each one can fire.
Orders Tacey is holdingThe fulfillment holds Tacey has placed.
Is Tacey set up rightWhether Tacey's blocks and settings are in place.

WHAT ASSISTANTS READ

What AI assistants have readThe record of what each connected assistant asked Tacey for.

Coming, not switched on

Coming: actions you allow, one by one.

These tools exist in the connector and are not switched on for live stores. When they are, each kind of action stays off until you switch it on in Tacey, you can pause them all, and each one waits for your yes, in Tacey or, if you choose, in the chat.

ComingRe-check an order's addressRun Tacey's address check again on one order and report the new result.

ComingFix an order's addressApply the correction Tacey already confirmed for an order, when there is one.

ComingChange an order's addressSet the address fields you give it, such as a unit number, after showing you exactly what will change.

ComingPrepare the email asking a customer to fix their addressThe assistant prepares it and you press Send in Tacey. The wording is your saved copy, not the assistant's.

ComingMerge two ordersMerge two orders that fit your own merge conditions. Orders with different addresses are handed to Tacey's Order Merge page for you.

ComingHold an order's fulfillmentPlace a hold of Tacey's own with an end time of 72 hours at most, and release a hold the assistant placed. Another app's hold is never touched.

ComingChange a settingTurn a setting down, such as switching automatic merging off. Anything that would widen a setting is handed to Tacey for you to approve.

Money is separate from every item above. Anything that moves money, such as a refund, sits behind a switch of its own, off by default, and needs you to type the exact amount back. It is not switched on for live stores, and an assistant never chooses an amount or a payee itself.

How you stay in control. Granted by you, scoped, switched, recorded.

YOUR APPROVALYou grant it, through Tacey's own sign-in.There is no key to paste and no password to hand over. You approve the connection on a Tacey screen inside your own Shopify admin. It names the assistant and your store, lists what the assistant will and will not see, and does nothing until you choose Approve. One approval covers one store.

PER-SCOPE TOOLSEach kind of tool needs its own permission.A connection approved to read can only read. Changing an address, merging, placing a hold or changing a setting each needs its own permission on the connection (called a scope), and no assistant can give itself more.

SWITCHESChanges and money sit behind switches.Every kind of change is off in Tacey until you switch it on, and you can pause them all. Tacey keeps one master switch for changes and another for money. Neither is on for live stores today.

NO PERSONAL DATAOrder facts, never who bought.Answers carry order numbers, two-letter countries, plain reasons, dates, amounts and links. They never carry a customer's name, email address, phone number or street address.

SEE WHAT IT READA line for every request.In Tacey, under Integrations, each request shows as a line with the time, the tool and how many records came back. Tacey keeps that record for 90 days. It holds no question and no answer, and Tacey does not receive or store your conversation.

DISCONNECTOne click, or all of them.Disconnect one connection, or Disconnect all when a staff member leaves. The assistant is cut off straight away, and a connection ends by itself after 90 days even if it is used every day.

Questions about the connector.

What is MCP?

MCP, the Model Context Protocol, is an open standard that lets an AI assistant such as Claude or ChatGPT look things up in another app through a connector that app publishes. You add the connector to the assistant and approve it once, and the assistant can use only the tools the app offers.

Is Tacey an AI agent?

No. Tacey is not an AI agent. Claude and ChatGPT are the agents. Tacey is the order data they can read and, later, the actions you allow them to take, and Tacey has no chat window of its own for this.

Which assistants can I connect?

Claude and ChatGPT. Claude takes Tacey as a custom connector and ChatGPT as a custom MCP server, and you approve either one on a Tacey screen inside your Shopify admin. Anthropic and OpenAI decide which of their plans and regions can add one, and Tacey needs an active plan on your store.

What can I do with it today?

Reading. Claude and ChatGPT can answer questions about your orders from your Tacey records. Changes from the chat are coming and are not available yet, and anything that moves money is coming later, behind a switch of its own.

Can Claude or ChatGPT change my orders?

Not yet. The connector reads today. Changes from the chat are coming: each kind will be off until you switch it on in Tacey, you can pause them all, and each one will wait for your yes.

Can the assistant move money?

Not on its own, and not today. Anything that moves money, such as a refund, sits behind a switch of its own that is off by default, and it needs you to type the exact amount back. The assistant never chooses an amount or a payee.

Does the assistant see my customers' names or addresses?

No. Tacey's answers carry order numbers, two-letter countries, plain reasons, dates, amounts and links. They never carry a customer's name, email address, phone number or street address.

What does Tacey keep about my questions?

Tacey does not receive or store your conversation with the assistant. For each request it records which assistant asked, which tool it used, whether it worked and how many records it returned, and keeps that record for 90 days. You can read it in Tacey under Integrations.

Do I need an API key?

No. You approve the connection through Tacey's own sign-in screen inside your Shopify admin. There is no key to create, copy or keep safe.

How do I disconnect an assistant?

In Tacey, open Integrations, choose the assistant and choose Disconnect. Use Disconnect all when a staff member leaves. The assistant's next question to Tacey gets no answer, and you can connect again by approving it again.

Prefer Shopify's own assistant? Read Tacey in Sidekick.