CONTACT

Talk to us. One address, and a person reads it.

There is no ticket queue and no chatbot in front of us. Write to hello@taceysupport.app and you reach someone who can change the thing you are writing about.

SUPPORT

Something is not working

Tell us your store domain and the order number, and we can usually answer without a back and forth.

Email support →

BEFORE YOU INSTALL

A question, or a demo

Ask anything the pricing page or the FAQ did not answer. If you would rather be walked through it, say so and we will book a time.

Book a demo →

SECURITY AND PRIVACY

A review, or a data request

We will send the full security packet, including subprocessor detail and answers to your own questionnaire.

Trust Centre →

Send a message.

Prefer to write it out rather than open an email client? We read every one, no ticket queue.

Where to look first.

Help centre Pricing and billing questions Why an order cannot be edited What shipped recently

COMPANY

hello@taceysupport.app

Legal entity

ONDUTYOPS LLC, a Delaware limited liability company

Registered address

Coastal Highway, Lewes, Delaware 19958, United States

Privacy requests

Shopify sends us the three mandatory privacy requests automatically. You do not need to file anything with us for one to work.