Changelog
What's new
Every update to Tacey, newest first.
May 2026
13 releases
- improvementAll plansMay 5, 2026
Refreshed welcome screen
The first thing you see after installing Tacey is now a proper introduction, 2-minute video, step-by-step explanation, and a tour of the 24+ tools. Pricing moved to the final step.
Read more → - improvementAll plansMay 5, 2026
Choose any sensitivity mode on any plan
Conservative, Balanced, and Aggressive sensitivity are now available to every Tacey merchant, Scout included. Sensitivity is a preference, not a tier.
Read more → - featureAll plansMay 5, 2026
Bulk actions run in the background
Hold, release, dismiss, evaluate, approve, or contact 50+ orders at once with a live progress bar. Leave the page, Tacey keeps working.
Read more → - featurecommanderMay 5, 2026
Re-run any past order through the latest AI
Decision Replay now actually re-runs a past order through Tacey's current decision engine, fresh confidence + reasoning, side-by-side against the original.
Read more → - featureAll plansMay 5, 2026
Search rule templates by what you want them to do
Type what you want, 'hold high-value first orders', 'flag PO box addresses', 'auto-pass repeat customers', and Tacey ranks the closest templates from your library.
Read more → - featureAll plansMay 5, 2026
See similar past escalations alongside a new one
When you open a flagged order, a new 'Show similar' panel surfaces the three most similar escalations from your last 90 days.
Read more → - featureAll plansMay 4, 2026
Per-tool settings on Page Content Audit and AVS Cross-Reference
Two more Toolkit cards picked up Settings tabs, tune thresholds for content quality and decide how partial AVS matches should be surfaced.
Read more → - featureAll plansMay 4, 2026
Live shipping status now visible alongside Tacey decisions
Order Watch and the Escalation Queue now show Shopify's live fulfillment status (Fulfilled, Partially fulfilled, On hold, etc.) right next to Tacey's decision badge.
Read more → - improvementAll plansMay 3, 2026
Clearer settings audit log
Every Event Explorer settings row now spells out exactly what changed, with units. New 'Who' column shows which member of your team made the change.
Read more → - behind the scenesAll plansMay 2, 2026
Faster, more reliable behind the scenes
Quietly shipped the foundation for richer in-app analytics, faster diagnosis, and real-time alerting on slow AI inference.
Read more → - featureAll plansMay 2, 2026
Tacey is live on the Shopify App Store
Tacey is now publicly listed at apps.shopify.com/tacey. Anyone can install it from a search.
Read more → - improvementAll plansMay 1, 2026
Smarter language matching
When you change Tacey's display language, marketing emails from us automatically switch to match, instantly, no waiting for the next page load.
Read more → - bugfixAll plansMay 1, 2026
Customer reply addresses, fixed
Replies to address-fix emails now reliably reach you, the merchant, never our support team by mistake.
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April 2026
15 releases
- featureAll plansApr 25, 2026
Intel Hub v2, 12 cards for customer intelligence
A new Intel Hub takes Tacey beyond order validation into customer-level insights: spend tiers (RFM), cohort analysis, win-back segments, marketing consent reports, and more.
Read more → - featureAll plansApr 22, 2026
Catalog Health, 9 bulk tools for product hygiene
A new tab inside the Toolkit covering the most common SKU-level cleanup tasks: dedup products, fix missing publication channels, dead-stock detection, lifecycle changes, inventory transfers.
Read more → - featureAll plansApr 20, 2026
Discount Intelligence, 11 cards
A new Toolkit section for merchants running heavy promotions: discount overview, hygiene cleanup, gift-card balance, A/B comparison, stacking detection, fraud detection on discount abuse, and more.
Read more → - improvementAll plansApr 18, 2026
Onboarding wizard now suggests sensitivity
The setup wizard analyzes your store's recent order pattern and recommends a starting sensitivity level (Conservative / Balanced / Aggressive).
Read more → - improvementAll plansApr 16, 2026
Better customer fix-page emails
Subject lines on customer fix-page emails are now generated per-order using the customer's name, your store name, and the specific address issue.
Read more → - behind the scenesAll plansApr 12, 2026
Multi-provider AI router
Behind the scenes, Tacey now uses a multi-provider AI ladder for every reasoning call. If the primary provider has a slow night, requests automatically fall through to alternates.
Read more → - featurecommanderApr 10, 2026
Predictive Hold (Commander)
A Commander-tier card surfaces orders Tacey would have held under a more aggressive sensitivity setting, without actually holding them.
Read more → - featureAll plansApr 8, 2026
AVS Cross-Reference Report
A new card cross-references the address validation service used (we use multiple) against each held order, see if certain countries or address types consistently get held.
Read more → - featureAll plansApr 8, 2026
Risk Tagger
Tags high-risk orders with `tacey:high-risk` based on signals you configure (order value, country, customer history, address type).
Read more → - featureAll plansApr 8, 2026
WISMO Risk
Detects 'Where Is My Order' risk, orders likely to generate support tickets, and tags them so your team can proactively follow up.
Read more → - featurecommanderApr 5, 2026
B2B Company Overview
A Commander-only card for B2B stores: see total order count, total spend, and address quality per company, not just per customer.
Read more → - featureAll plansApr 4, 2026
20-language UI
Tacey's dashboard, settings, and customer-facing pages are translated into 20 languages, auto-detected from your Shopify shop locale.
Read more → - improvementAll plansApr 3, 2026
App Bridge native footer
Every Tacey page has a Help Center link and a Contact Support button that opens our messenger directly inside Shopify Admin, no external links.
Read more → - featureAll plansApr 2, 2026
Toolkit foundation
A new top-level 'Toolkit' section that hosts standalone bulk-action apps. Each card has its own settings tab, history tab, and enable/disable toggle.
Read more → - improvementAll plansApr 2, 2026
Order Watch tab consolidation
Escalation Queue and Monitored Orders moved into a unified Order Watch experience with three tabs (All / Held / Observed) and a single filter bar.
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March 2026
9 releases
- behind the scenesAll plansMar 30, 2026
BFS, Built for Shopify compliance
Tacey passes all 50 Built for Shopify Standards checks for App Store submission.
Read more → - featureAll plansMar 25, 2026
Intelligence layer, fraud, duplicate detection, address patterns
Beyond address validation, Tacey now factors in fraud signals, duplicate-order detection, customer history, trusted/known-bad address caches, and phone sanity validation.
Read more → - featureAll plansMar 22, 2026
Customer fix page, international support
The fix page now supports 250+ countries with country-specific field labels, autocomplete, dynamic state/city dropdowns, and address-format awareness.
Read more → - featureagentMar 20, 2026
SMS and Voice escalation
If a customer doesn't fix their address within your hold window, Tacey can escalate via SMS (Agent+) or AI-driven voice call (Commander).
Read more → - featurecommanderMar 18, 2026
Custom Rules (Commander)
Write rules in plain English. Tacey applies them per order. Examples: 'Always flag orders over $500 from new customers', 'Skip validation for these countries during holiday season'.
Read more → - improvementAll plansMar 15, 2026
Settings restructure
Settings is now organized into clear sections: Agent Configuration, Notifications, Email Templates, Voice Calls, Custom Rules, Reminders, Address Fix, Fraud Detection, Audit Log, Plan & Usage.
Read more → - improvementAll plansMar 12, 2026
Smart Email Timing
Customer emails respect Quiet Hours you configure. No 3am pings.
Read more → - featureAll plansMar 10, 2026
Shopify Flow integration, 16 triggers
Tacey fires 16 distinct Shopify Flow triggers (order flagged, address auto-resolved, customer fixed, escalated, fraud detected, and 11 more).
Read more → - featureAll plansMar 8, 2026
Analytics page
A merchant-facing analytics dashboard with pass rate, flag rate, ROI saved, customer fix rate, top failed addresses, top flagged customers, and exportable CSVs.
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February 2026
2 releases
- featureAll plansFeb 15, 2026
Address validation engine
Tacey began as a single-purpose address validator, three decisions (PASS, AUTO-RESOLVE, FLAG) per Shopify order. The foundation for everything above.
Read more → - featureAll plansFeb 10, 2026
Three plan tiers
Scout ($39/mo, 500 orders), Agent ($59/mo, 1500 orders), Commander ($99/mo, unlimited). 7-day free trial on every plan.
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Every order on your store, automatically. Try Tacey free for 7 days.
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