What is new in Tacey.

If your store sets Shopify's payment capture to manual, Tacey can now keep each customer's payment on hold while they can still edit their order. A change that lowers the total moves no money and n...

If the Tacey editing tools block goes missing from your Thank you page or Order status page, for example after you edit your checkout, Home and the Tools page now show a warning that names the page...

When a customer opens their order status page on a slow phone or a weak connection, Tacey's editing tools now keep waiting for Tacey's answer and then appear, instead of reporting that they could n...

After you combine two orders, the items that came from the other order no longer show plus and minus buttons on your customer's order page. They are listed as read-only with one sentence: "Added wh...

If a customer makes two changes that each add to the bill and then pays the whole balance once, Tacey now counts that one payment once. Before, the same payment could be counted against both change...

On the Orders page you can now tick several orders and act on all of them at once. You can check their addresses again, archive them, reopen archived ones, or add or remove a tag. Before you confir...

When Tacey merges two orders, the order that was merged away now closes in Shopify on its own, so only the order that keeps the items stays in your open list. If you still owe the customer a shippi...

Tacey now writes to you at the moments that matter for your subscription. You get an email when you have used 80 percent and again at 95 percent of your monthly orders, 3 days and 1 day before your...

Tacey's own emails to you, such as tips, your daily summary and reminders, now arrive between 9:00 and 11:00 in your store's time zone instead of in the middle of your night. Tacey also keeps the n...

Tacey can now email you a short summary every Monday of what customers changed that week. It is only sent when something happened, and one switch on the Notifications page turns it off. The first t...

Under Edit this order, a new Take items off section lets you choose how many of an item the order should end with. Tacey shows what comes off, the refund amount, where the money goes (the original...

The Re-validate address, Merge, Approve refund and customer changes windows on Shopify's order page now show every word and every date in the language you chose in Tacey, even when your Shopify adm...

The card on an order's page now shows Open in Tacey and See all changes right under Waiting on you, so they are never hidden behind Shopify's Show more, even in a language with long sentences. Amou...

You can ask Claude or ChatGPT to get an email ready that asks a customer to pay what they owe on an order. The assistant only prepares it and says that nothing was sent and no money moved. On the o...

You can approve a refund that Tacey is holding for you straight from Claude or ChatGPT. The assistant tells you the amount Shopify shows and where the money goes, you type that exact amount back, a...

When you approve a refund Tacey is holding, it now compares the amount on your screen with what Shopify shows at that moment. If the balance changed after the page loaded, nothing is refunded and T...

A store that installs Tacey now starts with Ask me first selected for When a shopper removes an item. The customer's removal reaches you as a request, and nothing is removed or refunded until you a...

When you change the shipping address on an order that ships to another country, Tacey now tells you before you save that Shopify may add or change import duties and tax on the whole order. That can...

A new AI assistants tab under Analytics shows how many calls Claude, ChatGPT or another app made to your store, how they ended, and which changes went through, such as address, merge, hold and refu...