What is new in Tacey.

After approving a plan change on Shopify's own pricing page, you could sometimes land on a broken page instead of back inside Tacey. You are now always returned to your dashboard, with your new pla...

If your Shopify admin is set to a language other than English, several things could quietly go wrong: a few screens stayed in English behind the scenes, a small number of regional languages fell ba...

The "Orders" link in the left hand navigation used to stay in English no matter what language you had selected, while everything else on the page translated. It now translates along with everything...

A store with no orders yet was being shown sample rows on the Orders page that were never real orders. It now shows a plain, clearly labelled empty state until you have real orders to see.

The three summary numbers on your dashboard, addresses verified, corrections made, and reshipping avoided, used to stack in a single column even on a wide screen. They now line up side by side on l...

The first thing you see after installing Tacey is now a proper introduction, 2-minute video, step-by-step explanation, and a tour of the 24+ tools. Pricing moved to the final step.

Conservative, Balanced, and Aggressive sensitivity are now available to every Tacey merchant, Scout included. Sensitivity is a preference, not a tier.

Hold, release, dismiss, evaluate, approve, or contact 50+ orders at once with a live progress bar. Leave the page, Tacey keeps working.

Decision Replay now actually re-runs a past order through Tacey's current decision engine, fresh confidence + reasoning, side-by-side against the original.

Type what you want, 'hold high-value first orders', 'flag PO box addresses', 'auto-pass repeat customers', and Tacey ranks the closest templates from your library.

When you open a flagged order, a new 'Show similar' panel surfaces the three most similar escalations from your last 90 days.

Two more Toolkit cards picked up Settings tabs, tune thresholds for content quality and decide how partial AVS matches should be surfaced.

Order Watch and the Escalation Queue now show Shopify's live fulfillment status (Fulfilled, Partially fulfilled, On hold, etc.) right next to Tacey's decision badge.

Every Event Explorer settings row now spells out exactly what changed, with units. New 'Who' column shows which member of your team made the change.

Quietly shipped the foundation for richer in-app analytics, faster diagnosis, and real-time alerting on slow AI inference.

When you change Tacey's display language, marketing emails from us automatically switch to match, instantly, no waiting for the next page load.

Replies to address-fix emails now reliably reach you, the merchant, never our support team by mistake.