What is new in Tacey.

When a customer applies a discount or swaps an item for something cheaper, the refund they are owed no longer leaves your store on its own. The order page shows "A refund is waiting for your approv...

When a customer's change to their order costs more, they pay the difference through Shopify's own payment link, and the order is held from fulfilment until they do. Once the payment clears, the hol...

The Replace a product tool lets a customer swap an item on their order for any product you offer, right from the thank-you or order status page. A pricier replacement is paid through Shopify's own...

With Add a product to your order switched on, customers can search your store from their order page, pick an option and quantity, and add it to the order they already placed. Your products show as...

Your recommended products now appear as picture cards inside the "Make changes to your order" block, sliding as a carousel three at a time on a computer and two on a phone. A single recommendation...

Recommended products, product search, replacements and free gifts now only show items that are sold in the customer's own market and available to buy, so nobody is offered something they cannot have.

"Tag edited orders" now tags every order your customers change, so you can filter them in Shopify. Orders that need something from you, such as a refund to issue or a balance to collect, are flagge...

The preview beside each tool's settings now matches the customer's real screen word for word, including the refund warning before cancelling, what to do next when a change is refused, your recommen...

Several settings pages are fixed: order total rules for recommendations can now be set, discount picks and product lists save reliably, prices show in your store's currency, and order tags are pick...

Customers can apply one of your store's discounts to an order they already placed. You choose which discounts to offer from a picker of your real active discounts, and customers only ever see disco...

Customers can raise or lower a quantity, or swap an item for another size or colour of the same product, from their order page. Raising a quantity shows exactly what it will cost, in your store's c...

Money in Tacey now reads like money: "$14,596.75" in the US and "14.596,75 €" in Germany, instead of "14596.75 USD". This applies on your customer's order page, in emails and on your Ledger.

The Order notes & gift messages tool lets customers add or change a note and a gift message on their order. It can also show customers fields your store already keeps on orders, such as a delivery...

Customers whose order was paid on delivery, by bank transfer or manual payment, or placed through another channel, POS, a draft order or as a B2B order, can now fix their address and contact detail...

The Ledger, your record of every change a customer makes, now describes each one in plain words, such as "Shipping: Standard · $0.00 to Express · $15.00", instead of internal codes, and the whole t...

When a customer's address change makes Shopify recalculate tax or duties, the customer now sees what they owe or are owed right next to the "Address updated" message, in their own language. If more...

If you allow it, customers editing their delivery address can pick another country you ship to, and the form adapts to it: states or provinces, the right postcode label, or no postcode where a coun...

Global settings has a new Order holds section. By default, Tacey holds an order from fulfilment only while a customer's change still owes you money, so a confirmed address correction with nothing o...

Global settings now has an Email section where you set the address your customers' replies go to and the address Tacey notifies you at, with an override on any tool that needs one. The notice switc...