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Live shipping status now visible alongside Tacey decisions

Order Watch and the Escalation Queue now show Shopify's live fulfillment status (Fulfilled, Partially fulfilled, On hold, etc.) right next to Tacey's decision badge.

If your warehouse already shipped an escalated order, or Shopify itself put a fulfillment on hold, you'll see that without leaving the queue. Updates in real time as fulfillments move through their lifecycle.

All release notes

Every order on your store, automatically. Try Tacey free for 7 days.

Install Free on Shopify

AI Order Agent. Operations Toolkit. One install.

AI Order Agent

🧠

AI reasoning, not pattern matching

Every address validation app on the Shopify App Store uses rules. Tacey uses AI. It reads the full address in context, understands what a rules-based system would miss, and explains every decision it makes. Not a score. A verdict.

Feature Details
⏸

Problem detected. Order stops before your warehouse sees it.

When Tacey flags an order, it stops moving immediately. Shopify holds it automatically before your warehouse team ever sees it. Nothing ships until the problem is resolved. No manual intervention required.

Feature Details
🔍

Every AI decision logged. No black boxes. Ever.

Every order Tacey touched is logged with its full reasoning. What it decided, why it decided it, when. Searchable. Always available. If a customer disputes an order six weeks from now, the full decision trail is there waiting for you.

Feature Details

Operations Toolkit

📦

Fulfillment managed. Nothing slips through.

Fulfillment Status Digest, WISMO risk detection, bulk fulfillment creation, tracking updates, cancel and restock. Every open order's health visible in one view. Problems surfaced before customers ask.

See fulfillment tools
🏷

Discount intelligence built around your order data.

Performance analysis across every code. Expiry management. Fraud cross-referenced against order signals. The only discount tool that knows which codes are being used on flagged orders.

See discount tools
👥

Customer analytics that know your orders.

RFM spend tiers. Cohort retention analysis. Win-back segments. Risk tiers built from your order history. Intel Hub puts your full customer picture in one place.

See customer tools
See all features

One bad shipment costs more than a month of Tacey.

Start with the order agent. Every plan includes the Operations Toolkit.

Start free for 7 days. Free to install from the Shopify App Store.

Scout

$39/mo

Up to 500 orders/month

At 2% failure rate on 500 orders, that’s 10 bad orders a month. Each one costs $25.50 in carrier correction fees. Scout pays for itself before the month is out.

AI Order Agent

✓Every order checked the moment it is placed. No exceptions, no manual review.
✓Bad addresses held automatically. Nothing ships until it is clean.
✓Customer receives a secure correction link and fixes it themselves. You do nothing.
✓Smart address autocomplete so customers cannot accidentally re-enter a bad address.
✓Full AI reasoning log on every order. See exactly what Tacey decided and why.
✓Complete order history. Every order Tacey touched, searchable and filterable.
✓Catches accidental duplicate orders before they both ship.
✓Alerts you when a paid order has been sitting unfulfilled for too long.
✓Shows your store’s bad address rate vs. the Shopify merchant average.

Operations Toolkit

✓Fulfillment Status Digest. Every order’s fulfillment health in one view.
✓Tracking Number Bulk Update. Fix tracking across multiple orders at once.
✓Escalation History Export. Pull your full escalation queue to CSV with date range filter.
✓Order Source Filter and Bulk Actions. Filter orders by sales channel, act on the results.
✓Agent Decision Audit Export. Every Tacey decision, fully exportable.
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Free to install from the Shopify App Store.

Most Popular

Agent

$59/mo

Up to 1,500 orders/month

At 2% failure rate, that’s 30 bad orders a month. That’s $765 in carrier correction fees you should not be paying.

AI Order Agent

✓Everything in Scout
✓SMS alert the moment an order is flagged. Know immediately, not when you next check the dashboard.
✓Correction emails sent from your own store domain. Looks like you sent it.
✓Sensitivity controls. Dial from Conservative to Aggressive depending on your store’s tolerance.
✓9 built-in Shopify Flow triggers. Connect Tacey to your existing workflows.
✓Catches duplicate orders even when placed with different email addresses.
✓Intel Hub. Customer risk profiles, address quality scores, and trusted address vault.
✓Known bad address detection. Repeat problem addresses flagged instantly.
✓In-app notification feed. Every flag, fix, and alert in one place.
✓Pre-ship reminders. Three-touch escalation before the hold window closes.

Operations Toolkit

✓Everything in Scout Toolkit
✓Bulk Fulfillment Creation. Fulfill multiple orders in one action.
✓WISMO Risk Report. Identify orders likely to trigger support tickets before customers ask.
✓Cancel and Restock. Cancel orders and restock inventory with a full audit trail.
✓Discount Intelligence. Performance dashboard, expiry manager, stacking intelligence, fraud detection.
✓SKU Health. Duplicate SKU detector, product lifecycle manager, variant normalizer, inventory tools.
✓Intel Hub v2. Cohort analysis, win-back, loyalty export, RFM tagger, checkout abandonment report.
✓Store Management. Draft order cleanup, order notes report, customer priority watchlist.
✓Split Shipment Planner. Split one order across multiple fulfillment locations.
Start Free Trial

Free to install from the Shopify App Store.

Commander

$99/mo

Unlimited orders

For high-volume merchants where one bad order can cost more than this plan does in a month.

AI Order Agent

✓Everything in Agent
✓Write rules in plain language. "Never flag orders over $500 from repeat customers." Tacey follows them on every order.
✓Tacey calls your customer by phone when an order needs urgent attention. No ticket. No wait.
✓Customise exactly what Tacey says on every call. Your script. Your brand. Your tone.
✓Tacey learns your store’s order patterns and flags borderline orders based on your history specifically.
✓When Shopify marks an order high risk, Tacey reasons across all signals and makes a decision.
✓Catches it if your warehouse ships to the original bad address instead of the corrected one.
✓Address problem analytics broken down by state, product type, and month-over-month trend.
✓Priority support. Real response times.

Operations Toolkit

✓Everything in Agent Toolkit
✓Agent Decision Replay. Re-run Tacey’s reasoning on any past order with your current settings.
✓Fulfillment Location Reassign. Move open orders between warehouse locations with full audit trail.
✓Order Merge. Combine multiple orders from the same customer into one shipment.
✓Intelligence and Analytics Moat. Predictive hold candidates, false negative tracker, B2B company overview, AVS cross-reference report.
Start Free Trial

Free to install from the Shopify App Store.

All plans include a 7-day free trial. Free to install from the Shopify App Store. Cancel anytime.

Carrier correction fee figures based on FedEx published 2026 rates.

Questions merchants ask before installing.

Does Tacey change anything at checkout?+

No. Tacey does not touch your checkout flow at all. It operates at the order layer, after the customer has already placed their order. Your checkout experience is completely unchanged. No scripts, no popups, no UI injections, no friction added.

What exactly does Tacey check on each order?+

Every order is validated for address deliverability (does this address exist and can a carrier deliver to it), completeness (missing apartment numbers, missing unit identifiers), format accuracy (city and postcode mismatch, invalid street combinations), and delivery risk. On Agent and Commander plans, Tacey also applies your sensitivity settings and any custom rules you have configured.

What happens when Tacey flags an order?+

Tacey holds the order in Shopify immediately. Your warehouse never sees it. A correction email is sent to your customer with a secure link to fix their address using smart autocomplete. On Agent plan, you receive an SMS alert at the same moment. On Commander, Tacey can call your customer directly by phone and handle the conversation. Once the customer submits a corrected address, the hold releases automatically and fulfillment continues. You do not have to do anything.

What countries does Tacey support?+

Full address intelligence with carrier-level validation is available for the US and Canada. International orders across 195 countries - including Mexico, UK, EU, Australia, Japan, and beyond - are validated with country-specific postal format rules, province and state mapping in local languages, and full AI reasoning applied. Non-Latin addresses including Japanese, Chinese, Korean, and Arabic are supported. If you ship to a region and want to confirm coverage before installing, contact us and we will give you a straight answer.

What if Tacey makes a wrong call?+

Every decision is logged with its full reasoning. If Tacey holds an order you believe should have passed, you can review it and release it manually in one click. You can also adjust sensitivity (Conservative, Balanced, or Aggressive) to match how strict you need Tacey to be. You are always in control. Tacey does not make decisions that cannot be overridden.

Is my customer data stored?+

Order data is processed to run address validation and is retained in your decision log for audit purposes. We do not sell data to third parties. For full details, see our Privacy Policy.

Do I need Shopify Flow to use Tacey?+

No. Tacey works out of the box on all Shopify plans with no Shopify Flow required. If you are on the Agent plan and want to connect Tacey to your existing automations, 9 built-in Shopify Flow triggers are available, but they are entirely optional.

What is the difference between the plans?+

Scout ($39/mo) gives you full AI validation, automatic order holds, and customer correction emails for up to 500 orders/month. Agent ($59/mo) adds SMS alerts, your own branded correction emails, sensitivity controls, and Shopify Flow triggers for up to 1,500 orders/month. Commander ($99/mo) adds AI phone calls to your customers, plain-language custom rules, and advanced analytics with unlimited orders. Every plan includes a 7-day free trial.

Still running your store like it’s 2020?

Shopify’s missing operations layer. Now it exists.

Every order checked by AI the moment it’s placed. Fulfillment managed. Customers handled. One install.

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