tacey.
Install on Shopify

HELP & RECORDS

Download invoice. A receipt that never needs a ticket.

Customers ask for invoices long after the edit window has closed. This tool gives them an invoice for their order from the order page, to print or save as a PDF, with your branding on it.

Install on ShopifyAll features
14-day free trial on every plan.
WHERE YOUR CUSTOMER SEES ITOn the Thank you page and the Order status page, in the Tacey editing tools block.
MONEYNo money moves. Nothing is charged or refunded, and nothing about the order changes.
PLANSOn every plan. Plans differ by order volume only.

What your customer does. Step by step.

  1. Your customer opens "Make changes to your order" and chooses Download invoice.
  2. The invoice opens as a link, or arrives by email, as you chose.
  3. They print it or save it as a PDF. Nothing about the order changes.

What you control. Set in Tacey, per store.

These are the settings on this tool's page in Tacey, in the words the app uses. Where a setting has a default, it is stated.

How the customer gets itAs a link they open, or sent to their email. Email always goes to the address already on the order, never to one the customer types in.
Branding and business detailsLogo, store name, public email, website, legal name, business address and tax or VAT number. Blank keeps what Shopify knows.
Thank-you linePrinted at the bottom of every invoice. Leave it blank and the invoice says thank you in your customer's language.
TaxesShow the plain tax total, or the total then each tax with its rate and amount. Choose your own word for tax, such as VAT or GST, and add a line saying prices include tax.
Extra details on the invoiceOrder details from your store, such as a purchase order number. Each one an order has a value for is printed under the totals.
Settings for each marketGive one market its own logo, names, tax number or thank-you line.

What it refuses. And says so.

A tool that fails quietly is worse than one that says no. When an order does not qualify, your customer sees the real reason instead of a dead button.

  • Nothing about the edit window or the order type. It stays available after the edit window closes.
  • Sending the invoice to an address the customer types in. Email goes to the address on the order.

Questions about download invoice

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Does it work after the edit window closes?
Yes. A receipt is needed long after any edit window, so this tool is not tied to it.
Is it Shopify's invoice?
No. Tacey builds its own invoice from the order, with the branding, tax and business details you set.
Can a customer have it sent to a different email?
No. Email delivery always goes to the address already on the order.
Does my customer see this automatically?
Not until you add Tacey's block to the two pages. In Shopify's checkout and customer accounts editor, choose Add block, then Tacey editing tools, and save, on both the Thank you page and the Order status page. Turning a tool on in Tacey does not place the block for you.
Is this tool on every plan?
Yes. Plans differ by how many orders you send through Tacey each month, never by which tools you get.

Works alongside. Each tool has its own page.

HELP & RECORDSAsk for helpA message from the order page straight to your inbox, with the customer's own address as the reply-to. Still there after the edit window closes.
ADDRESS & CONTACTOrder notes & gift messagesA note for you, or a gift message for the person who receives the parcel. It works on orders the item tools will not touch.
ADDRESS & CONTACTUpdate contact detailsA mistyped email means a missed delivery update. Your customer fixes their own email or phone number, and the old email address is told.

See every tool. Combining two paid orders into one shipment is a separate action you take in your Shopify admin, covered on the order merge page.

Install it. Switch on the tools you want.

Install on ShopifyAll features
14-day trial, every plan. No setup call required.