tacey.
Install on Shopify

ADDRESS & CONTACT

Update contact details. A typo in an email should not cost you a delivery.

When the email on an order is wrong, the customer never sees the shipping update, and you get the support ticket. This tool lets your customer correct the email or phone number on their own order from the thank you or order status page.

Install on ShopifyAll features
14-day free trial on every plan.
WHERE YOUR CUSTOMER SEES ITOn the Thank you page and the Order status page, in the Tacey editing tools block.
MONEYNo money moves.
PLANSOn every plan. Plans differ by order volume only.

What your customer does. Step by step.

  1. Your customer opens "Make changes to your order" and chooses Update contact details.
  2. They change the email, the phone number, or both. The phone country list starts on the order's shipping country, and a number that does not fit that country is refused with a reason that names it.
  3. They review the new details and confirm. The confirm step is on unless you turn it off.
  4. The order carries the new details. By default Tacey sends a short notice to the previous email address, so an unexpected change is never silent.

What you control. Set in Tacey, per store.

These are the settings on this tool's page in Tacey, in the words the app uses. Where a setting has a default, it is stated.

Let customers change the email / the phone numberEach is its own switch, and both are on by default.
Let customers change their nameChanges the name on the order's shipping address. Off by default. A blank name is never allowed.
Let customers remove their email or phone entirelyOff by default. A blank field is treated as a mistake, never as a request to delete it.
Only allow a phone number from the shipping countryOn by default. Turn it off to let customers pick any country.
Refuse known disposable email addressesOff by default. Only domains on Tacey's own list are refused, so an address Tacey does not recognise is always allowed.
Also update the customer's accountOff by default. When on, a change also updates the customer's Shopify account, including the email they sign in with, but only when the customer is signed in to that account. A change from an order link without signing in updates the order only.
Email the old address when the email changesOn by default. A short notice from your store to the previous address.
Email me when a customer changes their contact detailsOff by default. Needs a contact email set for your store.

What it refuses. And says so.

A tool that fails quietly is worse than one that says no. When an order does not qualify, your customer sees the real reason instead of a dead button.

  • Orders whose edit window has closed. You choose how long customers can edit their own order after checkout.
  • Cancelled orders, and orders that were merged into another order.
  • A blank email or phone, unless you allow customers to remove them.
  • A phone number that does not fit the order's shipping country, while that restriction is on.
  • An email on Tacey's disposable-address list, when you turn that on.

Questions about update contact details

All features →
Does changing the email change the customer's account login?
Only if you turn on "Also update the customer's account", and only when the customer is signed in. Without that, only the order changes.
Does the old email address find out?
By default, yes. Tacey sends a short notice from your store to the previous address whenever the email on an order changes. You can turn it off.
Can a customer clear their phone number?
Not unless you allow it. By default a blank field is refused rather than saved as removed.
Does my customer see this automatically?
Not until you add Tacey's block to the two pages. In Shopify's checkout and customer accounts editor, choose Add block, then Tacey editing tools, and save, on both the Thank you page and the Order status page. Turning a tool on in Tacey does not place the block for you.
Is this tool on every plan?
Yes. Plans differ by how many orders you send through Tacey each month, never by which tools you get.

Works alongside. Each tool has its own page.

ADDRESS & CONTACTEdit delivery addressA wrong street or a missing apartment number, fixed by your customer before it ships. The new address is checked before it saves.
ADDRESS & CONTACTOrder notes & gift messagesA note for you, or a gift message for the person who receives the parcel. It works on orders the item tools will not touch.
HELP & RECORDSAsk for helpA message from the order page straight to your inbox, with the customer's own address as the reply-to. Still there after the edit window closes.

See every tool. Combining two paid orders into one shipment is a separate action you take in your Shopify admin, covered on the order merge page.

Install it. Switch on the tools you want.

Install on ShopifyAll features
14-day trial, every plan. No setup call required.