ADDRESS & CONTACT

Order notes & gift messages. A note or a gift message, added to the order.

Customers remember the gift message after they pay. This tool lets them add a note for you, a message for the person who receives the parcel, or both, from the thank you or order status page.

Install on Shopify All features

14-day free trial on every plan.

WHERE YOUR CUSTOMER SEES ITOn the Thank you page and the Order status page, in the Tacey editing tools block.

MONEYNo money moves.

PLANSOn every plan. Plans differ by order volume only.

What your customer does. Step by step.

Your customer opens "Make changes to your order" and chooses Order notes & gift messages.
They type a note for you, a gift message, or both. A message longer than your limit is refused with a request to shorten it, not cut off.
They save. A note is appended to the order's note, never replacing text that is already there. A gift message is saved on the order.

What you control. Set in Tacey, per store.

These are the settings on this tool's page in Tacey, in the words the app uses. Where a setting has a default, it is stated.

Let customers add an order noteA note for you, visible on the order in your Shopify admin.

Let customers add a gift messageA message for whoever receives the parcel. Orders with one get the tacey-gift-message tag, so you can spot them on your orders list.

Maximum lengthHow many characters a customer can write. The default is 500.

Gift message box label and promptYour own heading and an optional line under the box, such as "We'll print this on a card inside the parcel."

Order fields customers can see or editPick fields your store already keeps on orders, such as a delivery date or a monogram. Customers only see a field you switch on, and can only change it if you allow editing.

What it refuses. And says so.

A tool that fails quietly is worse than one that says no. When an order does not qualify, your customer sees the real reason instead of a dead button.

Orders whose edit window has closed. You choose how long customers can edit their own order after checkout.
Cancelled orders, and orders that were merged into another order.
A note or message longer than your maximum length.

Questions about order notes & gift messages

All features →

Does a customer's note overwrite my own notes on the order?

No. The customer's text is appended to the order's note. Text that is already there stays.

Does this work on orders the other tools refuse?

Largely, yes. A note is not a change to what was bought, so the order-type refusals that block item changes do not block it. It is still limited to your edit window, and a cancelled or merged order refuses it.

How do I spot gift messages?

Orders with a gift message get the tacey-gift-message tag in Shopify. The message itself is on the order under its metafields.

Does my customer see this automatically?

Not until you add Tacey's block to the two pages. In Shopify's checkout and customer accounts editor, choose Add block, then Tacey editing tools, and save, on both the Thank you page and the Order status page. Turning a tool on in Tacey does not place the block for you.

Is this tool on every plan?

Yes. Plans differ by how many orders you send through Tacey each month, never by which tools you get.

Order notes & gift messages. A note or a gift message, added to the order.

What your customer does. Step by step.

What you control. Set in Tacey, per store.

What it refuses. And says so.

Questions about order notes & gift messages

Works alongside. Each tool has its own page.

Install it. Switch on the tools you want.