All featuresThirteen things a customer can fix themselves.Address validationEvery address checked as the order lands.Order editingCustomers fix their own orders before it ships.UpsellsA free gift and Recommended for you on the thank you page.RemindersBring them back while the window is open.Order mergeCombine two paid orders before it ships.

OrderEditing.com Account Editor Triom Order Merger See all comparisons

All integrationsClaude, ChatGPT, Sidekick and what is coming next.SidekickAsk Shopify's assistant what Tacey recorded.ChatGPTAsk ChatGPT about your orders and address checks.ClaudeAsk Claude about your orders and address checks.

All toolsFree, no signup, and they run against public data.Address ValidatorPaste a shipping address. See whether it is deliverable, and what the correction would be.Address TypePO Box, freight forwarder, commercial or residential, and which carriers actually serve it.Agentic ReadinessThe 22 fields an AI shopping agent reads before it will recommend you, scored 0 to 100.App StackPaste any Shopify URL. See every app it runs, across reviews, email, loyalty and 14 more categories.Theme DetectorPaste a storefront. Find out which Shopify theme it runs, and which version.Store ActivityPaste a Shopify store URL. See its catalog size and how many products it added in the last 30, 90 and 365 days.Product LookupPaste a product name or URL. See who else sells it across Shopify, and at what price.

Pricing BlogResources

Help centerGuides for setting up and running Tacey.ChangelogWhat shipped, newest first.MCPConnect an assistant to your Tacey data.

Install on Shopify

News & Updates

Shopify platform changes, payment rail updates, policy moves, industry news - everything that changes the merchant playing field.

TOPICAll notes279 Shopify Operations71 Sales & Conversion46 Marketing & Growth42 Apps & Tools40 Customer Experience35 News & Updates45

ORDERNewest first Oldest first Shortest read

News & Updates45 notes

Tacey blog cover: the headline "Shopify Analytics Gets App Events: What Marketers Can Now Track" in white on a dark background

News & UpdatesShopify Analytics Gets App Events: What Marketers Can Now TrackShopify now lets you see activity from your marketing and loyalty apps directly inside your analytics, offering a clearer view of the entire customer journey.5 November 202612 min read

Tacey blog cover: the headline "Hydrogen 2026-10 is Live: What 'Headless' Means for Merchants" in white on a dark background

News & UpdatesHydrogen 2026-10 is Live: What 'Headless' Means for MerchantsThe Shopify Hydrogen 2026-10 release is live. This guide explains what headless commerce is, the costs and benefits versus a theme, and who it is actually for.5 November 202612 min read

Tacey blog cover: the headline "Shopify's 'Unexpected Redirect' Protection: What Merchants Need to Know" in white on a dark background

News & UpdatesShopify's 'Unexpected Redirect' Protection: What Merchants Need to KnowShopify has a new security feature that warns customers before redirecting them to an external website.4 November 202612 min read

Tacey blog cover: the headline "Shopify Campaign Autopilot Gets a Major Upgrade: A 2026 Review" in white on a dark background

News & UpdatesShopify Campaign Autopilot Gets a Major Upgrade: A 2026 ReviewShopify's Campaign Autopilot is now generally available with expanded channels, but is it the right choice for your store's advertising?3 November 202612 min read

Tacey blog cover: the headline "Shopify Bubble Maps: A Visual Guide to Finding Your Sales Hotspots" in white on a dark background

News & UpdatesShopify Bubble Maps: A Visual Guide to Finding Your Sales HotspotsDiscover where your sales are coming from with Shopify's new bubble map reports, a visual tool for finding your most profitable regions.3 November 202613 min read

Tacey blog cover: the headline "Fall '26 AI Shopping Agent Updates in Plain English" in white on a dark background

News & UpdatesFall '26 AI Shopping Agent Updates in Plain EnglishShopify's Fall '26 Edition opens your store to AI shopping agents. Here's a plain-English guide to the changes that matter for your business, from compare-at prices to direct checkout in AI chat.2 November 202612 min read

Tacey blog cover: the headline "What Agentic Direct Checkout Does Not Support" in white on a dark background

News & UpdatesWhat Agentic Direct Checkout Does Not SupportShopify's agentic direct checkout streamlines buying but doesn't support every product, delivery method, or tracking tool.1 November 202612 min read

Tacey blog cover: the headline "Shopify Protect: Fraud Blocking and Chargeback Help" in white on a dark background

News & UpdatesShopify Protect: Fraud Blocking and Chargeback HelpAs part of its Fall 2026 Editions, Shopify has expanded Shopify Protect to unify its fraud prevention and chargeback management tools.1 November 202612 min read

Tacey blog cover: the headline "Why Are So Many Dropshippers Facing Shopify Payment Holds in 2026?" in white on a dark background

News & UpdatesWhy Are So Many Dropshippers Facing Shopify Payment Holds in 2026?Dropshippers are reporting a significant increase in Shopify Payments holds, freezing their access to funds and disrupting operations.31 October 202612 min read

Tacey blog cover: the headline "Agentic Commerce on Shopify: How AI Shopping Will Change Your Order Management" in white on a dark background

News & UpdatesAgentic Commerce on Shopify: How AI Shopping Will Change Your Order ManagementThe rise of AI shopping agents introduces new operational risks, from bad address data to unpredictable order velocity, requiring merchants to build new post-purchase workflows.29 October 202615 min read

Tacey blog cover: the headline "Shopify Editions Fall 2026: What Changed for Post-Purchase" in white on a dark background

News & UpdatesShopify Editions Fall 2026: What Changed for Post-PurchaseShopify's Fall 2026 Editions updated order editing for merchants in the admin, but left customer self-service as a post-purchase opportunity for apps.28 October 202612 min read

Tacey blog cover: the headline "Orders From AI Agents: What Happens After Checkout When an AI Buys From Your Store" in white on a dark background

News & UpdatesOrders From AI Agents: What Happens After Checkout When an AI Buys From Your StoreWith AI shopping agents placing orders on Shopify, merchants need to understand the new post-purchase challenges that can arise from automated purchases.28 October 202612 min read

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Tacey powers Shopify store owners, letting their customers fix their own orders on the Shopify thank you page. Address checks, edits, upsells, reminders and order merges, before anything ships.

Install on Shopify

ProductAll features Address validation Order editing Upsells Post-purchase offer Pre-Shipment Reminder Order merge Free tools

CompareOrderEditing.com Account Editor Triom Order Merger See all comparisons

IntegrationsAll integrations Sidekick ChatGPT Claude

CompanyAbout Pricing Contact Blog Partners

ResourcesHelp centre Changelog MCP

LegalPrivacy Policy Terms of Service DPA GDPR Subprocessors Trust Centre Cookie Policy Request your data

Every edit, offer and address check happens on the page Shopify already shows your customer. Nothing to install on your theme.

tacey.

Tacey is a Shopify app for order editing, address validation, a free gift and recommended products on the thank you and order status pages, and merging duplicate orders. Customers correct an address, swap a size, change a quantity, add a product, or cancel from the order page Shopify already sent them, inside the window you set. Merchants can combine two paid orders into one before it ships, with no second charge and no refund for its items. Every address is checked the moment the order lands, and every edit is written to a record with what it cost and who asked for it. Available on the Shopify App Store.

© 2026 ONDUTYOPS LLC. All rights reserved.Tacey is a product of ONDUTYOPS LLC, a Delaware limited liability company. Coastal Highway, Lewes, Delaware 19958, United States.hello@taceysupport.appShopify is a trademark of Shopify Inc. Tacey is an independent application listed on the Shopify App Store and is not affiliated with, endorsed by, or sponsored by Shopify Inc. Google and Google Maps Platform are trademarks of Google LLC. Cloudflare is a trademark of Cloudflare, Inc. All other trademarks are the property of their respective owners.