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Install on ShopifyCustomer Experience35 notes
Customer ExperienceOrder Tracking and Pickup Updates for WISMO in 2026Shopify's 2026 platform updates introduced several new features for order tracking and local pickup designed to reduce "where is my order?" questions from customers.4 November 202612 min read
Customer ExperienceSmall Order and Return Changes in the 2026 EditionsShopify's 2026 Editions included several smaller updates to order and return management that merchants can use today.3 November 202612 min read
Customer ExperienceSelf-Serve Order Cancellation Requests: SetupLearn how to enable Shopify's self-serve cancellation requests, what happens when a customer submits one, and how to use per-market controls.2 November 202612 min read
Customer ExperienceReturn and Cancel Rules by MarketShopify now lets you set different return and cancellation rules for each market you sell in, overriding your store's default policy.2 November 202612 min read
Customer ExperienceSocial Sign-In and One-Tap Shop Login for CustomersLearn how to enable Google, Facebook, and Shop login options for your Shopify customer accounts to provide a faster, passwordless sign-in experience.1 November 202612 min read
Customer ExperienceHow to Get More Customer Reviews on Shopify in 2026 (Without Begging)Learn practical, non-aggressive strategies to increase the quantity and quality of customer reviews for your Shopify store.31 October 202613 min read
Customer ExperienceHow to Build Customer Trust in a Dropshipping Store (When You're New)For new dropshipping stores, customer trust is the currency that converts visitors into buyers; here are the specific, actionable steps to earn it.30 October 202612 min read
Customer ExperienceA Guide to Shopify's New Self-Serve Customer Return RulesLearn how to configure Shopify’s native self-serve return rules to automate your returns process, saving time and improving the customer experience.29 October 202614 min read
Customer ExperienceThe New Shopify Thank You Page: What the Celebration Animation Means for Your Post-Purchase PageShopify's Fall 2026 Editions introduced a new celebration animation to the thank-you page, raising questions for merchants about its impact on post-purchase apps and upsells.28 October 202611 min read
Customer ExperienceShopify Checkout Custom Fields vs Fixing It After Purchase: What to Collect WhenDiscover the trade-off between collecting customer data at checkout and risking cart abandonment.28 October 202611 min read
Customer ExperienceWhat Is Shopify Address Validation and How Does It Actually Work?Shopify address validation is the process of checking a customer's shipping address for errors, but how and when that check happens has a major impact on your sales and operations.28 October 202611 min read
Customer ExperienceThe Customer Wants to Change Quantity: A Shopify Post-Purchase WorkflowA customer wants to change the quantity of an item after their order is placed. Here's a best-practice workflow that minimizes support effort and fulfillment confusion.28 October 202613 min read